FAQs

Terms and Conditions

• Local courier takes between 3-7 working days.

• No deliveries are made on weekends or public holidays.

• All orders couriered are in secure packaging.

• Courier is a flat rate fee of R100.

• No orders will be released until full payment has been received.

Collection Times  

• Tuesday - Friday : 09:00am-16:00pm at 121 Connaught Rd, Beaconvale, Cape Town, 7500

• Weekends : 09:00am-15:00pm  121 Connaught Rd, Beaconvale, Cape Town, 7500

Return and Exchange

• If you wish to exchange a purchase, please notify us at lahancpt@gmail.com OR Whatsapp +27 83 402 6305 stating your name and order number.

• We are happy to exchange any purchases, provided that the goods in question are returned to us in the condition they were in when received within 7 working days of purchase.

• We will not be liable for the cost involved in returning or exchanging items.

• We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. 

• To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

• To start a return, you can contact us at lahancpt@gmail.com OR Whatsapp +27 83 402 6305. Please note that returns will need to be sent to the following address:  121 Connaught Rd, Beaconvale, Cape Town, 7500

• If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

 Sale items

• There are no exchange or returns on ALL sale items.

Any other question you may have

• Our team is always happy to assist with your queries, so please don't hesitate to reach out to us on any of our platforms!